The following documents are key resources to make use of when a complaint is made for ICAS members and provides core information on many different areas.
Conciliation
Resolving complaints through conciliation
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Failure to respond
Co-operating with an investigation
Read nowPDF (91 KB)
Health issues
Health issues raised in connection with the investigation of a complaint
Read nowPDF (95 KB)
Putting an investigation on hold
Putting an investigation on hold
Read nowPDF (97 KB)
Sanctions Guidance
Sanctions guidance
Read nowPDF (437 KB)
Guidance on the use of ICAS Investigation Regulation 3.42
Guidance on the use of ICAS Investigation Regulation 3.42
Read nowPDF (206 KB)
Publicity
Information on publicity
Read nowPDF (111 KB)
Public Interest Sub-Committee
Public interest sub-committee terms of reference
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Helpsheets
Complaints information for Members
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Complaints information for complainers
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Information for Members when complaints are referred to the Investigation Committee
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ICAS' commitment to a fair investigation
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Guidance on the intimation of complaints
Read nowPDF (116 KB)