What is your experience of HMRC’s performance in the past year?

Have your say on HMRC’s performance by completing the 2026 Charter Stakeholder Group Survey.

The HMRC Charter

HMRC has a charter that sets out the standards it should aim to meet when dealing with taxpayers. The current version was launched in November 2020. HMRC must publish an annual report reviewing how far it has demonstrated the standards of behaviour and the values set out in the Charter.

Charter Stakeholder Group

We’re members of the Charter Stakeholder Group (CSG), together with other representatives of the tax community, including ICAEW and the CIOT. The group meets regularly with HMRC to discuss how effectively the Charter standards are being reflected in the experience of taxpayers and agents dealing with HMRC. We also provide a formal report about HMRC’s performance against the standards, for inclusion in the annual report.

Complete the 2026 survey to give your input on HMRC’s performance

For the past three years the CSG has run a survey to gather feedback on HMRC's performance. The results form the basis of our report to HMRC. 

We’re running the survey again this year, so that we can compare the results with previous years. This is your opportunity to share your views on HMRC’s performance over the year to 31 March 2026. 

 The survey should take no more than 10 minutes to complete, and we welcome responses from individuals, businesses and agents. Please complete the survey by 26 April.