Revised Insolvency Guidance Paper 5: Dealing with complaints

The Joint Insolvency Committee together with the Recognised Professional Bodies – ICAS, ICAEW and IPA - have approved and issue updated guidance to insolvency practitioners on dealing with complaints, which will come into effect on 1 October 2025.

The current Insolvency Guidance Paper 5 (IGP 5) – Dealing with complaints – was last issued in October 2009 and since then the insolvency market and insolvency profession have changed significantly. 

The principal revisions to IGP5 involves the introduction of a more hierarchical structure outlining general considerations and more detailed recommended practical steps to be taken by IPs. 

Read the new guidance