HMRC to continue offering the temporary Customer Compliance Manager (tCCM) model to mid-sized businesses

Earlier this year, HMRC announced a trial of a new service aimed at helping mid-sized businesses known as the tCCM model. The service offers time-limited support to businesses experiencing considerable difficulties managing their tax affairs, businesses in crisis, businesses facing uncertainty, and businesses planning for growth.

Our on-demand webinar with the HMRC mid-sized business team provides examples of how a tCCM can help support tax practitioners to assist their clients with their dealings with HMRC. Examples of where a tCCM provided solutions included a large manufacturing business with circa £2.5m repayments outstanding which was having a significant impact on cash flow. As well as a tCCM who brought together long-running enquiries on a fashion retailer business, providing much needed certainty to the business by ensuring all enquiries were routed by the correct contact points.

You can also find out more about the service in HMRC’s mid-sized business team’s article on our website, which explains how tCCM can help our members when supporting their clients.

As mentioned in the webinar, HMRC carried out an evaluation over the summer of the tCCM model, including external research, to determine the benefits that tCCM was providing. As a result, HMRC has announced that it will continue to offer tCCM as part of their support to mid-sized businesses.

To access tCCM support from HMRC, visit the customer portal here. Alternatively, you can search “get help with a tax issue as a mid-sized business”.