Vacancies
Imagine where we could go together
ICAS is a global professional body for Chartered Accountants. We educate, examine and lead, enabling excellence whilst always working for the wider public good. Join us now at a challenging, interesting and rewarding time and imagine where you can get to if we put our minds to it.
Here are our current opportunities. If your ideal role isn’t here, email us at careers@icas.com with your specialism and we’ll get back to you should it arise.
Head of Client Development
Head of Client Development
Full Time,
Hybrid, Edinburgh, with some business travel required across UK.
Salary: £55,000 - £65,000 per annum.
Belong to a close team with big influence.
This is a newly created role to drive growth and offers a unique client relationship management opportunity to join a small, innovative future focused Business Development team – to help us shape ICAS’s future growth, play a key role in strengthening and enhancing current relationships whilst building stronger foundations for the future.
Who we are:
ICAS is a global professional body for Chartered Accountants, we educate, examine and lead, enabling excellence whilst always working for the wider public good. Formed by the Royal Charter in 1854, we have trained a lot of CAs since then, and in any given year thousands of students are working with us to achieve the ‘chartered’ goal.
We have a membership of 23,000 qualified CA’s, a qualification that has shaped an international business community spanning industries and continents.
What the job is?
As Head of Client Development, you will work closely with the Director of Business Development & Commercial and be part of our forward-thinking Business Development team, lead on key client relationships, drive strategic client growth, cross sell, build long term strategic relationships with key clients, making a lasting impact on our growth and sector reach. This role also offers you the opportunity to lead, develop and inspire two BD colleagues, whilst creating future growth and strengthening relationships.
In line with our revenue growth and client diversification strategy, using research and intelligence you gather through a range of business development activities, you’ll have a key focus on building new and expanding partnerships with key accounts, including blue-chip organisations, and increasing satisfaction among existing ICAS Authorised Training Offices (ATOs).
Key Responsibilities:
- Client Growth Strategy: Develop and execute targeted strategies to increase student numbers and revenue, focusing on key clients and national expansion.
- Relationship Management: Act as the primary ICAS client contact, fostering long-term partnerships with senior stakeholders to ensure high satisfaction.
- Market Insight: Leverage industry knowledge and work closely with the Director of Business Development & Commercial to develop and align ICAS products with client needs, supported by market research and competitor analysis.
- Collaborative Expansion: Partner with marketing to create targeted content and events to enhance client engagement and ICAS’s national presence.
- CRM and Reporting: Utilise CRM tools, data, market insights to track opportunities, sector trends, hot topics and drive actionable insights.
Who we need?
You must have demonstrable experience in senior client management relationship and sales, ideally with national clients within professional services or education, with extensive experience in strong relationship-building skills and a consultative approach to meeting client needs and business growth.
A strategic thinker with hands-on experience in client relationship management aligned to achieving growth targets, whilst maintaining high levels of customer satisfaction. You will need to be a skilled communicator, experienced collaborator with a data-driven mindset and experience of promoting data led new opportunities and growth opportunities. You must be confident and able to work with internal stakeholders at all levels, with proven experience of proactively creating networks of contacts and prospects.
If you are looking for a new challenge, in a small organisation where you can play a big part and roll your sleeves up, to help ICAS ‘empower trusted professionals to create a better tomorrow’ this might be the opportunity for you.
In addition to a competitive base salary, we offer a comprehensive benefits package, including an employer pension scheme (9%), a generous holiday package (Up to 35 days including public holidays and the option to buy and sell), training and development opportunities, birthday day off and up to 3 days paid volunteering days to support charitable activities and full range of flexible benefits available. More details can be found at Benefits | ICAS
This is an exciting time to join ICAS, so if you are looking for a new challenge, in a small organisation where you can play a big part and role your sleeves up, this might be the job for you.
We very much look forward to hearing from you.
How to apply
Please click on the link below to apply by completing the short online details and attaching your CV.
Apply now
Closing date: 13 November 2024
Interviews to be held w/c 25 November & 3 December 2024
ICAS places equality, diversity, and inclusion at the heart of all that we do. With our partner organisations, we are committed to building a diverse membership and workforce that is beneficial for all, and that enables our communities to learn, grow and advance together.
Please note we do not hold a UKVI licence and cannot provide sponsorship, therefore a valid right to work in the UK is required for this role.
If you're looking for a role as a Chartered Accountant but not with us at ICAS, please see our CA Jobs section below.
